Troubleshooting

WIFI

Windows

There are several different things you can check if wireless is not working:

Forget the network and re-login using your NetID and UIS/Email password
Install the latest updates and restart the computer
Ensure the driver is installed correctly - MSB Tech Center can help

Mac

Open network preferences
Select Advanced
Select SaxaNet (or whichever network you are having trouble logging on to)
Hit the minus sign (forget the network)
Hit Ok
Hit Apply
Re-login using your NetID and UIS/email password

PRINTING

The most common issue when printing does not work is that you are not connected to SaxaNet. Confirm this before anything else.

If you have recently installed the new print deploy client, you may be having trouble if you did not uninstall the previous MSB Find Me Printer/iPrint System. The video below can guide you through the uninstallation process for Windows computers. The steps are similar on MacOS systems:

My Movie 1.mov

After uninstalling the previous system, follow these steps

Click on the black, printer-shaped print deploy status icon. On Windows systems, it will be located on the right hand corner of the bottom menu bar. On MacOS systems, it will be located in the top menu bar.
Click Refresh my printers now. This will reset the print deploy system.
Proceed to print your documents through either h.Print option.

If all else fails, you can try completely reinstalling the printer system. Find steps for this process on Windows systems here and MacOS systems here.

If it is still not working, the print server might be down and you should contact the MSB Tech Center.

EMS ACCOUNT SETUP

As of Fall 2021, in order to book rooms in the Hariri building, you have to set up an EMS account. Once we have verified and approved your EMS account, you can reserve rooms in the Hariri building. You will not be able to reserve a room until your EMS account has been granted access.

For help setting up your EMS account, please visit this page.

EMAIL

If you are suddenly locked out of your email account, it usually means you did not change your UIS password before the expiration date and your account is temporarily locked.

1. Visit https://password.georgetown.edu/aims/ps/ and follow the prompts to change your password
2. Call UIS if you cannot change your password using that link at 202-687-4949

ROOM RESERVATIONS

All room reservations for students are made through the Georgetown Event Management System (EMS) which can be found here: https://eventspace.georgetown.edu/VirtualEMS/

- If you need to request a larger room for a club or organization, please go through your sponsoring professor or the Career Development Center

As of Fall 2021, all EMS accounts require manual configuring in order to book rooms in the Hariri building. Please follow instructions here to set up your account.

ICLICKER REEF

Check out this page on the iClicker website for ways to troubleshoot your account: https://macmillan.force.com/iclicker/s/article/Troubleshooting-Your-iClicker-Reef-Account