Help

The MSBTC provides daily "Walk-In Hours" at our office in Room 180 of the Rafik B. Hariri Building for any MSB user assistance. The service is first come - first serve. These office hours follow normal working hours, when we have both student and full time staff available for assistance. During the time a technician is working on a computer the student has to stay in MSBTC.

If the problem is not resolved by the end of walk-in hours, the customer will have to return the following scheduled walk-in period, when they will receive priority in technician assignment. The MSBTC will not keep computers overnight without specific approval of the CTO or the senior MSBTC full time staff member if the CTO is not present.

The MSBTC provides services for free whenever possible, however, some services are beyond our capabilities, and some customers may have to be referred to an external service provider.

How do I get my laptop fixed?

1. 1. If you think something is wrong with your computer, visit the Tech Center immediately

      • If you cannot get to the Tech Center, try updating your computer and restarting it. Sometimes your computer just needs to be updated

      • We also suggest running Windows Defender or Malwarebytes to check for a virus

   2. Back up your computer before you visit us to be safe

   3. Your computer may need to take your computer to an external vendor for further repairs

How do I download the software for my class?

1. 1. The most common pieces of software you will need for a class are Microsoft Office, SolverTable, Minitab, and Decision Tools (includes @Risk)

   2. Syllabi should include instructions for obtaining software required for courses.

   3. Information on common software packages can be found on this page: Software 

   4. You are welcome to visit the Tech Center and we can assist you in downloading the software.

What do I do if I think I have a virus?

1. 1. Windows Defender (Windows computers) or Malwarebytes (Mac computers)

   2. Run diagnostics using the application

   3. If an issue is flagged, follow the instructions within Defender or Malwarebytes

   4. Still not sure what is wrong? Swing by the Tech Center

      • Depending on the issue, you may need to visit an external computer repair veondor or you may have to visit the Apple Store. Be prepared for any possibility and make sure you back up your computer BEFORE you see us.

How do I get an equipment loan?

1. 1. The MSB Technology Center loans out equipment on a first-come first-serve basis

   2. We typically lend out equipment for the business day or longer upon request

   3. We lend out a variety of equipment including HDMI cords, Laptop Chargers (USB-C, MagSafe 2, select Lenovo chargers), Keyboards, Mice, External DVD players, VGA Cords, Computer speakers, PowerPoint Clickers (faculty and staff only), general-use laptops, Exam4 Laptops, and more

   4. See the Services page for a more detailed description of our loaner policies

How do I change or reset my password?

1. 1. To change your NetID password, go to: https://password.georgetown.edu/aims/ps/

How do I reserve a room?

1. 1. All room reservations for students are made through the Georgetown Event Management System (EMS) which can be found here: https://eventspace.georgetown.edu/VirtualEMS/

   2. If you need to request a larger room for a club or organization, please go through your sponsoring professor or the Career Development Center

What computer should I buy?

1. 1. Please see the computer requirements on the following page: Computer Requirements 

What video resources are available?

1. 1. We recommend using Zoom or Panopto, but we also offer limited support for Skype and Google Hangouts

   2. Please see our Audiovisual page for more information about the different video/conference resources