The MSBTC provides daily "Walk-In Hours" at our office in Room 180 of the Rafik B. Hariri Building for any MSB user needing ad-hoc computer assistance. The service is first come - first serve. These office hours follow normal working hours, when we have both student and full time staff available for assistance. During the time a technician is working on a computer the student has to stay in MSBTC.

If the problem is not resolved by the end of walk-in hours, the customer will have to return the following scheduled walk-in period, when he/she will receive priority in technician assignment. The MSBTC will not keep computers overnight without specific approval of the CTO or the senior MSBTC full time staff member if the CTO is absent.

The MSBTC provides services free whenever possible, however, some services are beyond our capabilities, and some customers may have to be referred to Computerware, a local vendor. If you did not purchase your computer with Computerware, there will be a charge associated with their service (Call ahead during holidays). Computerware Service Representatives will be at the Technology Center on Tuesday and Friday from 10am to 2pm. If you have questions, please do not hesitate to contact us.


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